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service level agreements
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BPA Sellers Can’t Sell ‘It Works’ Anymore: How Freelancers, Agencies, & Platform Vendors can Get Ahead of the Grading Curve
For sellers of Business Process Automation (BPA), it wouldn’t be surprising if they saw the automation labor market as a bit of an open bazaar. But analysis of trends is showing that it’s becoming more of a a filtration system: raw, undifferentiated talent pours in at the top, and only what can pass through progressively…